Skills & Competencies for Medical Secretary

Medical Secretary job profile

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JOB SUMMARY for Medical Secretary

Provides secretarial support to clinical staff.

JOB RESPONSIBILITIES for Medical Secretary

Performs various secretarial and clerical duties, such as typing reports and correspondence, transcribing written notes, maintaining records and files, answering phones, and arranging clinician schedules. May be responsible for entering clinician charges into medical billing system. Requires knowledge of medical terms and vocabulary.

Medical Secretary SALARY RANGE

BASE 50%
$44,358
TOTAL 50%
$44,440
Job Level
A02
Job Code
HC07000287
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Medical Secretary Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Medical Secretary skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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13 general skills or competencies (Job family competencies) for Medical Secretary

1 Job Family Competencies – Administrative Management
Proficiency Level -2
Skill definition-Designing and managing the whole structure of our business to ensure that the flow of information is effective and that resources are used efficiently.
Level 1 Behaviors
(General Familiarity)
Explains the features and importance of administrative management.
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Level 2 Behaviors
(Light Experience)
Records documents using specialized software, such as desktop publishing or graphics packages.
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Level 3 Behaviors
(Moderate Experience)
Resolves customer complaints and answers complex questions regarding policies and procedures.
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Level 4 Behaviors
(Extensive Experience)
Oversees the administrative management functions for professional work.
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Level 5 Behaviors
(Mastery)
Develops long-term staffing needs to provide overflow support for the administrative management.
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2 Job Family Competencies – Calendaring
Proficiency Level -2
Skill definition-Applying calendaring software to arrange, manage and maintain calendar in your office.
Level 1 Behaviors
(General Familiarity)
Explains the principles and methods of using the electronic calendaring software system.
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Level 2 Behaviors
(Light Experience)
Logs all important reminders, deadlines, time off, and blocks of time in the calendar.
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Level 3 Behaviors
(Moderate Experience)
Prepares the assignment tracking and calendaring of activities in the assigned area.
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Level 4 Behaviors
(Extensive Experience)
Manages multiple calendars using features like "show through".
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Level 5 Behaviors
(Mastery)
Keeps current with updated trends for calendaring applications.
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3 Medical Secretary - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Medical Secretary
Proficiency Level - 4
5 Competency for - Medical Secretary
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Medical Secretary

1 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
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Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
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Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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2 Core Competencies – Confidentiality
Proficiency Level -3
Skill definition-The process of and obligation to apply and enforce rules and practices that ensure that specific types of information are accessible only to those authorized to use it.
Level 1 Behaviors
(General Familiarity)
Discusses the challenges and issues in keeping information confidential.
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Level 2 Behaviors
(Light Experience)
Deals with situations and information requiring confidentiality with strict adherence to guidelines.
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Level 3 Behaviors
(Moderate Experience)
Develops functional policies and processes in handling confidentiality.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with cross-functional teams to implement technical tools for better information protection.
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Level 5 Behaviors
(Mastery)
Develops and oversees policies and processes to maintain confidentiality throughout our business.
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3 Medical Secretary - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Medical Secretary
Proficiency Level - 4
5 Competency for - Medical Secretary
Proficiency Level - 5

Summary of Medical Secretary skills and competencies

There are 0 hard skills for Medical Secretary.
13 general skills for Medical Secretary, Administrative Management, Calendaring, Call Screening, etc.
10 soft skills for Medical Secretary, Attention to Detail, Confidentiality, Time Management, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Medical Secretary, he or she needs to be skilled in Attention to Detail, be skilled in Confidentiality, and be skilled in Time Management.

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